Policies

1. Booking and Appointment Policy

Online Booking

Customers are encouraged to book appointments online via the website.
Bookings should be made at least 24 hours in advance.
Walk-ins are welcome but subject to availability.

Cancellations and No-Shows

Cancellations should be made at least 24 hours prior to the appointment to avoid a cancellation fee.
No-shows after multiple incidents may result in refusal of service in the future.

Late Arrivals

Clients arriving more than 15 minutes late may need to reschedule or shorten their service to accommodate the next appointment.
In case of lateness, a service charge may apply, or a partial service may be performed.

2. Payment Policy

Payment Methods

We accept all major credit/debit cards, cash, and digital payment options (like PayPal, Venmo, or Apple Pay).
Payment is due at the time of service.

Gratuity

Gratuity is appreciated but not included in the price of service. Customers may leave tips directly to their technician.
We recommend tipping based on the total service cost, typically 15-20%.

Refunds and Disputes

All sales are final once services are rendered.
If a customer is dissatisfied with their service, we will gladly offer a redo or adjustment within days of service below.
- Manicure-2 Days
- Gel Manicure-3 Days
- Dip/ X-gel / UV-Gel / Acrylic / all artificial nails- 5 Days

3. Service Policy

Service Guarantees

We take pride in providing high-quality services. If you are unsatisfied with service within days below, we offer a free fix (conditions apply).
No refund for services, but we will rectify the issue if it falls within our policy.
- Manicure-2 Days
- Gel Manicure-3 Days
- Dip/ X-gel / UV-Gel / Acrylic / all artificial nails- 5 Days

Custom Services

Custom nail art services may require a consultation before booking.
Clients must communicate specific designs or preferences at the time of booking to ensure sufficient time is allotted for the service.

4. Hygiene and Safety Policy

Sanitation Practices

All equipment and tools are disinfected according to state guidelines.
We use disposable items whenever possible to ensure hygiene and customer safety.
Technicians are required to wash their hands before and after each appointment.

Health and Safety

If you feel unwell or show signs of illness (fever, cough, etc.), we ask that you reschedule your appointment.
We maintain a clean and sanitized environment, following all local health and safety protocols.

5. Customer Conduct and Behavior Policy

Respectful Environment

We are committed to creating a welcoming and respectful environment for everyone.
Discriminatory or inappropriate behavior, including verbal abuse or harassment, will not be tolerated and may result in termination of service.

Personal Belongings

Joy’s Nail & Spa is not responsible for lost or damaged personal items, including phones, bags, or jewelry.
Please keep all personal items secure while in the salon.

6. Gift Cards and Promotions Policy

Gift Cards

Gift cards are available for purchase and can be redeemed for any service or product at the spa.
Gift cards are non-refundable and cannot be exchanged for cash.

Promotions and Discounts

Promotions and discounts are subject to change and may have specific terms and conditions.
Promotions cannot be combined with other offers or gift cards unless specified.

7. Privacy Policy

Customer Information

We value our customers’ privacy and will not share any personal information with third parties, unless required by law.
Customer contact details are used solely for appointment confirmations, reminders, and promotional offers unless otherwise requested.

8. Children and Pet Policy

Children

We welcome children.

Pets

We love animals, but for safety and hygiene reasons, pets are not allowed.
- - Joy's Nail & Spa Management -